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FAQ

Where is the clinic?

Our new clinic is at 197 Ponsonby Road (opposite the junction to Vermont Street, Unichem 218 and Prego restaurant). 

 

Client parking is available behind the villa in allocated spaces (drive up the driveway to the right of the villa). Please register your vehicle at reception.. If you require mobility parking please email us in advance of your appointment.  

How do I book an appointment?

Bookings can be made online here or athttps://clientportal.powerdiary.com/clientportal/aucklandskin).

 

Once you have requested to book please respond to the email promptly (please check your junk mail if you don't see it in your inbox). Please include your name, DOB, address and the concern (ie skin cancer check, rash, hair loss, itch or acne) and whether paying or using health insurance (if Southern Cross please provide your policy number). 

 

To confirm and keep your booking, we ask that you also respond to the confirmation text that you get a few days before your appointment (or email us). Please ensure you provide a minimum of 2 working days notice for cancellation to avoid being liable for the fee. 

 

Appointments are open to book 3-4 months in advance. If no available appointments show on the booking portal please recheck the portal weekly as any cancellations may become available. There is currently very high demand for consultations and there may be a significant wait for an appointment. We apologise for this inconvenience.

How can I contact the clinic?

Our preferred method of contact is email: Admin@AucklandSkin.co.nz

 

Please include the patient's name, date of birth and telephone number. Please note that due to confidentiality laws we are only able to communicate with the patient themselves (or legal guardian / power of attorney if applicable). 

Will I see a Dermatologist?

Appointments are always with a Dermatologist - a specialist medical doctor, unless otherwise specified. Our specialists work in conjunction with oncologists, immunologists, plastic surgeons and other specialists where needed.

What services do you provide?

We provide specialist medical services in Dermatology. We have expertise in skin cancer including mole checks, inflammatory skin conditions such as autoimmune dermatoses, rashes, rosaceaacnehair loss, psoriasis and eczema. Please see our services for more information. 

We do not provide cosmetic services such as Botox or fillers and we do not offer cosmetic surgery.

Will my health insurance cover costs?

If you have health insurance, most policies cover our specialist consultations and medically indicated treatments*. If you are uncertain it's best to check with your insurance company in advance.  Some insurance policies require a GP referral or pre-authorisation - again check with your insurance company.

 

We are Southern Cross Affiliated - please let us know your policy number in advance if you plan to use it. If you plan to use health insurance from a company other than Southern Cross you will need to pay for your consultation on the day and claim for reimbursement from your insurer later. We regret that we are unable to accept direct payment of fees from non-southern cross insurers or from ACC. 

* including consultations for skin lesions (moles, nodules, sun damage) and medical conditions affecting the skin (such as scars, eczema, psoiasis, acne and related disorders, pigmentation disorders, rosacea, veins, disorders, hair loss, rashes, itch, excess sweating, oily or dry skin conditions). 

What is the cost  of a specialist consultation?

Auckland Skin & Dermatology Specialists is a private specialist medical facility. Specialist consultation fees vary depending on your specific requirements. Initial consultation with the Specialist is $460 including GST.. Follow up consultation fees are less than the initial consultation (emergency consultation fees may be higher). Surgery, biopsy, cryosurgery and injections (if needed) carry additional costs. Please enquire (including details of your needs) for specific pricing. A consultation is always needed before booking a procedure such as surgery, injection.

 

We accept payment by Eftpos or credit card (2% surcharge for credit card) on the day of consultation or bank transfer (with receipt) in advance. Patients (not their insurer) are responsible for payment on the day of consultation, late payment fees apply. Please get in touch in advance if you have any questions. 

What should I bring?

For your consultation please bring a list of all medications you are currently taking. To get the most out of your consultation it is important that you also please bring a list (or photographs) of pills, creams and washes that you have currently or previously used for your skin condition. 

For clinic registration please bring your ID and payment card.

Is a GP's referral needed?

We don't require a referral from your GP, however some insurance policies require referral  - it is best to check with your insurance company if you are unsure. 

 

If you have had previous medical treatment (for your skin condition or other medical conditions) or if you are unsure, a GP's referral may help to confirm your medications and medical history. It also enables us to communicate with your GP so that they are aware of the treatments you are having with us. If you require an appointment urgently a referral from your GP helps assist us in allocating you an appointment within a suitable timeframe.

What's a Dermatologist?

A Dermatologist is a specialist doctor with expertise in skin conditions and skin cancers. Dermatologists have over ten years of additional specialist training after qualifying as a medical doctor, including experience in hospital specialties such as oncology, surgery, allergy and immunology and a further 4-6 years of training in dermatology and fellowship training (ie surgery and microsurgical techniques), Dermatologists are also experienced physicians with qualifications and years of experience in hospital Internal Medicine. 

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What conditions can a dermatologist help with?

Dermatologists provide specialist expertise on the diagnosis and management of skin conditions such as rashes, eczema, psoriasis, acne, autoimmune skin conditions, alopecia, itch and diagnosis and management of skin cancers. 

Auckland Skin & Dermatology Specialists does not offer cosmetic injection treatments (such as botox or fillers). We do not have laser facilities on site but we can refer you to the best people to assist if this is needed. 

What is our Covid policy?

Our clinic cares for a wide range of patients, including people who are vulnerable, immune suppressed or receiving cancer treatment. To protect patients and staff, all attendees are required to follow the policy below:  

  • If you are unwell with cough, sore throat, fever or flu or had a potential exposure to Covid 19, please email or phone us as soon as possible and do not attend 

  • We are sorry that we do not have space for large family groups

  • All attendees must wear a surgical mask (rather than a fabric face covering) 

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